Do you take puppies?
Puppies must be through their second round of vaccinations. They don't need to have their rabies vaccination if they are under 5 months old. They also don't need to be spayed or neutered until they are 6 months old.
What vaccinations do you require?
Bordetella, DHPP, and Rabies must be current. Your veterinarian determines the expiration date of the vaccinations. We must have proof of the expiration dates. Vaccinations must be administered by a licensed veterinarian. You can fax them to us at (317) 849-5559, bring them to check-in, or email them to us.
When can I drop off or pick up my dog? (Holidays and lunch)
We are open from 7:00 am to 7:00 pm every day. We close for lunch from 12:00 to 2:00 so that we can clean and the dogs can eat lunch and take a nap if needed. We are not open for drop-offs or pick-ups on Thanksgiving or Christmas Day. The dogs that are boarding still get their regular daycare, but we don't have staff to take in or check out dogs since it's a holiday.
Are the little dogs and big dogs separated?
We have separate rooms for various play styles, sizes, and ages.
How often are the dogs fed, and how should I bring their food?
The dogs are fed at noon and at 6:00 PM. We can't accommodate morning feedings unless they are medically necessary or the puppy is under 6 months old. You can bring food in whatever way in convenient for you. Our preferred way would be each meal in a ziplock baggie.
What should I bring for my dog when boarding?
You can bring toys, blankets or beds. Each area has a Kuranda bed and food and water bowls. We have blankets and biscuits that we can provide. It's very handy if you write your dog's name on his or her belongings.
How often do the dogs go outside?
The dogs go outside several times a day. They do not have free access to the outside, we want to keep an eye on them while they are outside. On nice days, if they're quiet, they stay out for quite sometime in the afternoon. We like the dogs going outside - so we let them out a bunch of times.
Do they have access to water? How often?
Dogs ALWAYS have access to water. There is water in the room, in their kennels, outside and in the smaller areas if the room have been sectioned off.
Do you do baths and nails?
When you drop your dog off, if you would like them to get a bath ($20) or have their nails trimmed ($12), just tell us at drop-off time. We do bathes and nails at noon so if you want them bathed on pick-up day, you need to pick them up after 2:00 pm.
What if my dog gets hurt?
Depends on the injury. Scratches and scrapes will be treated on-site and we will call you if we think the injury might warrant a visit to the vet soon. If it's a serious injury, which is rare, we'll call you and see what you'd like us to do. If we cannot get a hold of you, we'll try your emergency contact. If we can't get a hold of anyone, we will use our best judgment.
Why did my dog get blisters on his pads?
Dogs that are always on carpet or grass might get blisters from the rubber floor. We will treat with an antibiotic and paw wax. For the next couple of visits, remind us and we'll wax their paws until they build up enough to not blister.
How late can I drop them off before I'm charged for daycare?
To not be charged for daycare, dogs must be dropped off between 5:00pm and 7:00pm.
How early do I have to pick them up to not be charged for daycare?
To not be charged for daycare, they need to be picked up by noon.
What if I get home early and want to come to get my dog?
If your plans are difficult to nail down, you can go ahead and reserve a kennel for the night of pick up. If you get back before 7:00 you are welcome to call and come pick up your dog. You'll still be charged for the kennel that night, but only for overnight ($15) not for a whole day.
What if I can't get there by 7:00pm?
Late Charges: Lucky Dog Retreat closes at 7:00 pm. Dogs not picked up by 7:00 pm will be charged a $10.00 late fee. After 7:00, if we have not been contacted, we will prepare a kennel for an overnight stay. That will incur a $10.00 kennel setup fee. If s/he is not picked up by 7:30pm, s/he will be boarded overnight. Normal boarding fees will be applied. We understand that situations and emergencies arise and we will try hard to work with you. For boarding, if you know you'll be late and would like to board again for the evening, let us know before 3:00 pm to avoid kennel reset fees.
What is the cancellation policy?
Cancellations: 48-hour cancellation notice is required for all boarding reservations and 24-hour notice for all daycare appointments. You will be charged for whatever reservation you have within 48 hours of your cancellation.
What if I need to change my reservation?
Reservation changes: Dogs can be dropped off and picked up any time between 7:00 am and 7:00 pm except on Christmas and Thanksgiving days. Early pickups and late drop-offs are permitted but are still subject to the original reservation’s charges and fees. This includes daycare. To add to a boarding stay, please contact us before 2:00 pm.
What is a membership?
Daycare memberships are available for clients that have a standing weekly reservation.
What is a half day? Times and cost?
Half daycare days: Between 7:00 am and 12:00 pm or 2:00 pm and 7:00 pm. The number of dogs we can accept each day is limited by our kennel space for lunch time. The dogs are put up from 12:00 noon until 1:00 pm. Half-day visits and rates apply for times of the day other than lunch time. No discounts for 1/2 day visits.
What is the discount for a rescue dog?
Shelter dogs: Shelter dog discounts for daycare are given to dogs adopted from a mixed-breed shelter, Humane Society, or Animal Care and Control. Shelter dog and membership discounts can be added together. Discounts are also available for Foster dogs. Contact us for special situations.
What is the minimum reservation?
Overnight stay minimum charge is $36.00
What training methods do you use?
Positive Reinforcement only. Our classes are based on the APDT (Association for Pet Dog Trainers) CLASS curriculum. The agenda and schedule is on our training page.
How much are the classes?
The classes are $90. For dogs adopted from us, we offer a 20% discount on manners classes.
When and where are the classes?
The classes are either Tuesday or Thursday nights from 7pm to 8pm. Class runs for 4 weeks.
How old does my dog need to be?
Puppies need to have been through their second round of vaccinations minimally. We will need proof of their vaccination history.
