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Just the FAQ's please.....
Basic daycare and boarding questions
Billing and Rates
Puppies must be through their second round of vaccinations. They don't need to have their rabies vaccination if they are under 5 months old. They also don't need to be spayed or neutered until they are 6 months old. (TOP)
Bordetella, DHPP and Rabies must be current. Your veterinarian determines the expiration date of the vaccinations. We must have proof of the expiration dates. Vaccinations must be administered by a licensed veterinarian. You can fax them to us at (317) 849-5559, bring them to check-in or email them to us. (TOP)
We are open from 7:00 am to 7:00 pm every day. We close for lunch from 12:00 to 1:00 so that we can clean and the dogs can eat lunch and take a nap if needed. We are not open for drop offs or pick ups on Thanksgiving or Christmas Days. The dogs that are boarding still get their regular daycare, but we don't staff to take in or check out dogs since it's a holiday. (TOP)
The big dogs and little dogs are not separated as a practice. We have different ways of configuring the room and can separate them if needed. There are also plenty of places for the little dogs to hang out. Our playroom is fairly small and if we try to put the little dogs in an area by themselves, they just want out to play with everyone else. Also - most of the time the big dog's don't pay attention to the little ones. If your little dog is terrified of bigger dogs, or your bigger dogs likes to terrorize little dogs, you might want to find a place with a larger play area. (TOP)
The dogs are fed at noon and at 6:30 PM. We can't accommodate morning feedings unless they are medically necessary or the puppy is under 6 months old. You can bring food in what ever way in convenient for you. Our favorite way would be each meal in a ziploc baggie. (TOP)
You can bring toys, blankets or beds. Each area has a Kuranda bed and food and water bowls. We have blankets and biscuits that we can provide. It's very handy if you write your dog's name on his or her belongings. (TOP)
The dogs go outside several times a day. They do not have free access to the outside, we want to keep an eye on them while they are outside. On nice days, if they're quiet, they stay out for quite sometime in the afternoon. We like the dogs going outside - so we let them out a bunch of times. (TOP)
Dogs ALWAYS have access to water. There is water in the room, in their kennels, outside and in the smaller areas if the room have been sectioned off. (TOP)
When you drop your dog off, if you would like them to get a bath ($20) or have their nails trimmed ($8), just tell us at drop off time. We do bathes and nails at noon so if you want them bathed on pick up day, you need to pick them up after 2:00 pm. (TOP)
Depends on the injury. Scratches and scrapes, we'll treat here and call you if we think the injury might warrant a visit to the vet soon. If it's a serious injury, which is rare, we'll call you and see what you'd like us to do. If we cannot get a hold of you, we'll try your emergency contact. If we can't get a hold of anyone, we will use our best judgment. (TOP)
Dogs that are always on carpet or grass might get blisters from the rubber floor. We will treat with a antibiotic and paw wax. For the next couple visits, remind us and we'll wax their paws until they build up enough to not blister. (TOP)
Argh - our floors are black rubber. Rubber floors protect the dogs from slip and fall injuries. With the cleaning and scrubbing we do everyday, some of the black floor powders and sticks to the dogs. If you let it dry, it'll brush out. It's harmless, but annoying. (TOP)
Training classes and Disc Dog Clinics
Positive Reinforcement only. Our classes are based on the APDT (Association for Pet Dog Trainers) CLASS cirriculum. For the agenda and schedule is on our training page. (TOP)
The classes are $90. For dogs adopted from us, we offer a 20% discount on manners classes. (TOP)
The classes are either Tuesday or Thursday nights from 7pm to 8pm. Class runs for 4 weeks. (TOP)
Puppies need to have been through their second round of vaccinations minimally. We will need proof of their vaccination history. (TOP)
Billing and rates
To not be charged for daycare, they need to come in between 5:00pm and 7:00pm. (TOP)
To not be charged for daycare, they need to be picked up by noon. (TOP)
If your plans are difficult to nail down, you can go ahead and reserve a kennel for the night of pick up. If you get back before 7:00 you are welcome to call and come pick up your dog. You'll still be charged for the kennel that night, but only for overnight ($15) not for a whole day. (TOP)
Late Charges: Lucky Dog Retreat closes at 7:00 p.m. Dogs not picked up by 7:00 p.m. will be charged a $10.00 late fee. After 7:00, if we have not been contacted, we will prepare a kennel for an over night stay. That will incur a $10.00 kennel setup fee. If s/he is not picked up by 7:30pm, s/he will be boarded overnight. Normal boarding fees will be applied. We understand that situations and emergencies arise and we will try hard to work with you. For boarding, if you know you'll be late, and would like to board again for the evening, let us know before 3:00pm to avoid kennel reset fees. (TOP)
Cancellations: 48 hour cancellation notice is required for all boarding reservations and 24 hour notice for all daycare appointments. You will be charged for whatever reservation you have within 48 hours of your cancellation. (TOP)
Reservation changes: Dogs can be dropped off and picked up any time between 7:00am and 7:00pm except on Christmas and Thanksgiving days. Early pickups and late drop offs are permitted but are still subject to the original reservation’s charges and fees. This includes daycare. To add to a boarding stay, please contact us before 2:00 pm.
Memberships: Daycare memberships are available for clients that have a standing weekly reservation. More...
Half daycare days: Between 7:00 am and 12:00 pm or 2:00 pm and 7:00 pm. The number of dogs we can accept each day is limited by our kennel space for lunch time. The dogs are put up from 12:00 noon until 1:00 pm. Half day visits and rates apply for times of the day other than lunch time. No discounts for 1/2 day visits. (TOP)
Shelter dogs: Shelter dog discounts for daycare are given to dogs adopted from a mixed-breed shelter, Humane Society or Animal Care and Control. Shelter dog and membership discounts can be added together. Discounts are also available for Foster dogs. Contact us for special situations. (TOP)
Minimum reservation: Overnight stay minimum charge is $36.00 (TOP)